🔁 Refund Policy
Effective Date: July 5,2025
At QDot, customer satisfaction is our priority. We stand behind the quality of our LED lighting products—whether they’re made in the USA or assembled with American components—and strive to ensure a hassle-free experience from purchase to delivery.
✅ Returns & Exchanges
We accept returns within 30 days of delivery for the following reasons:
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Product arrived damaged or defective
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Wrong item shipped
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Unsatisfactory quality or performance*
*Customer must provide valid documentation, such as photos or proof of issue.
📦 Return Process
To initiate a return:
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Contact our support team at [your email] with your order number and reason
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We will provide return instructions and a shipping label if eligible
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Once received and inspected, a refund will be processed within 5–7 business days
Please note:
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Returned items must be unused and in original packaging
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Shipping fees may apply for non-defective returns
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Custom or clearance items may be non-refundable
💰 Refunds
Refunds are issued back to the original payment method. We’ll notify you once your return is approved and the refund is initiated.
🙋 Need Help?
For questions about this policy, reach out to: Email: info@Qdot.com 📞 Phone: 772-301-2967